Privacy Policy

Last Updated: January 2025

Hyphrki (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services (“Service”).

By accessing or using Hyphrki, you agree to this Privacy Policy.

1. Scope & Applicability

This Privacy Policy applies to users located in India and is governed by the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act).

2. Information We Collect

a. Information You Provide

• Name
• Email address
• Phone number
• Business-related details
• AI call transcripts
• Voice recordings
• Content uploaded to the platform

b. Automatically Collected Information

• Device and browser information
• IP address
• Usage logs and system activity

c. Marketing Preferences

• Email preferences for product updates and service communications

3. How We Use Your Information

We use your information to:

• Provide and operate the Hyphrki platform
• Enable AI-powered calling and automation
• Process payments and manage accounts
• Send transactional and product update emails
• Improve platform performance and security
• Comply with legal and regulatory requirements

4. Legal Basis for Processing

We process personal data based on:

• Your consent provided during signup
• Contractual necessity to deliver our services
• Legal obligations under Indian law

5. Voice Data & Call Recordings

• Voice recordings and AI call transcripts are stored for up to 60 days
• These are used solely for service delivery, debugging, and quality improvement
• We do not use customer data to train AI models

6. Data Retention & Deletion

• Account data is retained while your account is active
• Upon account deletion, all personal data is deleted immediately, including call recordings and transcripts

7. Data Sharing & Third Parties

We do not sell personal data.

We may share limited data with:

• Exotel – telephony and call infrastructure
• Razorpay – payment processing

These providers process data strictly to deliver their services to Hyphrki.

8. Emails & Communications

We may send:

• Transactional emails (account, billing, service updates)
• Product updates and feature announcements

You may opt out of non-essential emails at any time.

9. User Rights (India)

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent

Requests can be made by contacting us (see Section 15).

10. Security Measures

We use industry-standard security practices including:

• Encryption in transit and at rest
• Restricted access controls
• Secure infrastructure

11. Data Breach Notification

In the event of a data breach, affected users will be notified immediately, in accordance with applicable law.

12. APIs & Integrations

If you use Hyphrki APIs or third-party integrations:

• You are responsible for the data you transmit
• Hyphrki is not responsible for misuse by third-party applications

13. Children’s Privacy

Hyphrki does not target children. Users of any age may access the platform, provided they can legally enter into a contract.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the Service constitutes acceptance of the updated policy.

15. Contact Us

📧 Email: [email protected]
📍 Address: Bengaluru, Karnataka, India