Privacy Policy

1. Introduction

This Privacy Policy describes how Hyphrki ("Company," "we," "us," or "our") collects, uses, stores, and protects your personal information when you use our AI-powered SaaS platform (the "Service").

Hyphrki is an intelligent operating system that combines workflow automation, HR management, marketing automation, analytics, and a built-in AI voice agent to help businesses operate more efficiently.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you provide when you:

• Create an account or register for our Service
• Use our AI voice agent or other platform features
• Contact us for customer support
• Subscribe to our newsletters or marketing communications
• Participate in surveys or feedback programs

Types of information include:

• Name and contact information (email address, phone number)
• Business information (company name, job title, business address)
• Account credentials (username, password)
• Payment information (processed securely through third-party payment processors)
• Communication preferences
• Any content you create or upload through the Service

2.2 Information Collected Automatically

When you use our Service, we automatically collect:

• Usage Data: How you interact with our platform, features used, time spent
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Access times, pages viewed, clicks, and navigation patterns
• Voice Data: Audio recordings when you interact with our AI voice agent (processed and stored securely)
• Cookies and Tracking Technologies: For authentication, preferences, and analytics

2.3 Information from Third Parties

We may receive information from:

• Business partners and integrations you authorize
• Public databases and social media platforms (if you connect them)
• Payment processors and fraud prevention services

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

• Provide and maintain our AI-powered platform
• Process transactions and manage your account
• Enable AI voice agent functionality and natural language processing
• Deliver workflow automation, HR management, and marketing features
• Provide customer support and technical assistance

3.2 Service Improvement

• Analyze usage patterns to improve our platform
• Develop new features and enhance existing functionality
• Train and improve our AI models and voice recognition technology
• Conduct research and analytics

3.3 Communication

• Send service-related notifications and updates
• Respond to inquiries and provide customer support
• Send marketing communications (with your consent)
• Notify you of changes to our terms or policies

3.4 Legal and Security

• Comply with legal obligations and respond to legal requests
• Protect against fraud, security threats, and abuse
• Enforce our Terms and Conditions
• Resolve disputes and investigate violations

4. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), our legal basis for processing your personal information includes:

• Contract Performance: To provide the Service you've contracted for
• Legitimate Interests: To improve our Service, ensure security, and conduct business operations
• Consent: For marketing communications and non-essential cookies (where required)
• Legal Compliance: To meet our legal and regulatory obligations

5. Information Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

5.1 Service Providers

We work with trusted third-party service providers who help us operate our business:

• Cloud hosting and infrastructure providers
• Payment processing companies
• Customer support and communication tools
• Analytics and performance monitoring services
• Security and fraud prevention services

5.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5.3 Legal Requirements

We may disclose information when required by law, court order, or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users or others
• Investigate fraud or security issues

5.4 With Your Consent

We may share information for other purposes when you provide explicit consent.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Data is encrypted in transit and at rest
• Access Controls: Strict access controls and authentication requirements
• Regular Security Audits: Ongoing security assessments and monitoring
• Secure Data Centers: Information stored in secure, certified facilities
• Employee Training: Regular security awareness training for our team

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy:

• Account Information: Retained while your account is active and for a reasonable period after closure
• Usage Data: Typically retained for up to 2 years for analytics and improvement purposes
• Voice Recordings: Processed and stored securely, with automatic deletion policies
• Marketing Data: Retained until you unsubscribe or withdraw consent

8. Your Privacy Rights

Depending on your location, you may have the following rights:

8.1 General Rights

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to certain exceptions)
• Portability: Request transfer of your data to another service provider
• Objection: Object to certain types of processing

8.2 Marketing Communications

• Opt-out: Unsubscribe from marketing emails at any time
• Preferences: Update your communication preferences in your account settings

8.3 Cookies and Tracking

• Cookie Controls: Manage cookie preferences through your browser settings
• Opt-out Tools: Use available opt-out mechanisms for analytics and advertising

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

• Adequacy Decisions: Transfers to countries with adequate data protection laws
• Standard Contractual Clauses: Use of approved contractual protections
• Certification Programs: Participation in recognized data protection frameworks

10. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. Third-Party Links and Services

Our Service may contain links to third-party websites or integrate with external services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

• Right to Know: Details about personal information collected, used, and shared
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
• Non-Discrimination: We will not discriminate against you for exercising your rights

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending an email notification to your registered email address
• Providing notice through our Service

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

14. Contact Information

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

For GDPR-related inquiries, you may also contact our Data Protection Officer at: [email protected]